Shipping Policy

We currently ship to the United States and Europe. Below you’ll find everything you need to know about processing times, shipping methods, delivery estimates, and customs information.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Please note:

• Blank jerseys (no customization): Processed within 1–2 business days
• Custom jerseys (name, number, patches): Require an additional 2–5 business days for production
• Orders placed on weekends or holidays will begin processing the next business day
• You will receive a confirmation email with tracking information once your order ships

2. Shipping Methods & Delivery Times

We offer two shipping options:

Standard Shipping (Free)

Region	Estimated Delivery Time
🇺🇸 United States	10–15 business days
🇪🇺 Europe	10–15 business days

Express Shipping

Region	Estimated Delivery Time
🇺🇸 United States	4–7 business days
🇪🇺 Europe	5–8 business days

3. Shipping Costs

• Free Standard Shipping — Available on all orders. No minimum purchase required.
• Express Shipping — Calculated at checkout based on destination and package weight.

4. Order Tracking

All orders include free tracking. Once your order is shipped, you will receive a confirmation email containing:

• Your tracking number
• A link to track your package online
• Estimated delivery date

You can also track your order anytime by logging into your account or visiting our Track Order page. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees levied by the destination country. Please be aware:

• These charges are the buyer’s responsibility and are not included in the product price or shipping cost
• Customs policies vary by country — we recommend checking with your local customs office before ordering
• We are unable to mark orders as “gifts” or undervalue shipments to avoid customs fees
• If a package is refused or returned due to unpaid customs charges, the original shipping cost will not be refunded

6. Lost, Stolen, or Damaged Packages

• Lost in transit: If your tracking shows no movement for 15+ business days, contact us and we will investigate with the carrier. If confirmed lost, we will reship your order at no cost.
• Damaged on arrival: If your package arrives visibly damaged, please take photos of the packaging before opening, then contact us within 48 hours with photos of both the packaging and the damaged item(s). We will arrange a replacement.
• Marked as delivered but not received: First, check with neighbors and your local post office. If the package still cannot be located, contact us within 5 days of the marked delivery date. We will file a claim with the carrier and work to resolve the issue.
• Incorrect address: Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrectly provided address. If you notice an error after placing your order, contact us immediately — we will do our best to update it before shipment.

7. Address Changes & Order Cancellations

• Address changes: Contact us within 12 hours of placing your order. Once an order has been processed or shipped, the address cannot be changed.
• Order cancellations: You may cancel your order within 12 hours for a full refund. Custom jersey orders that have already entered production cannot be cancelled.

8. Contact Us

For any questions about shipping, delivery, or your order status, please reach out:

• 📧 Email: support@yolojersey.com
• ⏰ Response time: Within 24 hours on business days
• Please include your order number in the subject line for faster assistance